Job Posting

Required Qualifications:
 Post-secondary education in Business, Data, or Information Management, or a related field, or
an equivalent combination of education and experience
 Minimum one year of experience in customer engagement, membership services, CRM/data
entry, or a similar role
 Experience working with CRM systems and maintaining accurate records
 Comfortable working with data, tracking timelines, and producing reports
 Strong customer service skills, with the ability to support members and internal teams in
relation to CRM use, data accuracy, and digital tools
 Can communicate clearly and professionally in English, both written and verbal
 Proficient using Microsoft 365 (Word, Excel, Outlook, Teams) and accustomed to shared digital
tools
 Demonstrates ethical and responsible AI use and can apply AI-assisted tools appropriately to
support workflow efficiency
 Legally entitled to work in Canada
Skills and Competencies:
 Takes ownership of data accuracy and completeness, recognizing that even small details matter
for smooth operations and a consistent member experience
 Is proactive and comfortable taking additional steps to ensure systems and records are fully and
correctly maintained
 Plans, organizes, and tracks work to meet timelines and maintain consistency
 Manages multiple priorities and adapts as operational needs or timelines change
 Communicates information in a clear, structured, and professional manner
 Collaborates effectively with colleagues
 Provides responsive, member-focused service related to data, CRM processes, and digital tools
 Identifies gaps or inconsistencies in data or processes and proposes practical improvements
 Adapts to new systems, tools, and processes as they are introduced
Preferred Qualifications:
 Experience working in a membership-based, nonprofit, or community-focused organization
 Familiarity with engagement reporting, renewal tracking, or CRM task workflows
 Experience supporting member-facing digital tools such as portals or online directories

Contact reception@yesmb.ca for more info!